Question: Is it possible to use Neo Security Anti-Virus 2.0 with AntiVirus products of other vendors?
We recommend uninstalling AntiVirus products of other vendors prior to installation of Neo Security AntiVirus to avoid software conflicts.
Question: Neo Security AntiVirus does not rescan files that have been scanned earlier. Why?
This is true. Neo Security AntiVirus does not rescan files that have not changed since the last scan.
That has become possible due to new iChecker and iSwift technologies. The technology is implemented in the program using a database of file checksums and file checksum storage in alternate NTFS streams.
Question: Why do I need the license key file? Will Neo Security Antivirus work without it?
Neo Security AntiVirus will run without a license key, although you will not be able to access the Updater and Technical Support.
If you still have not decided whether to purchase Neo Security AntiVirus, we can provide you with a trial license that will work for two weeks or a month. Once that time has elapsed, the key will expire.
Question: After the installation of Neo Security AntiVirus the operating system started “behaving” strangely (“blue screen of death”, frequent restarting, etc.) What should I do?
Although rare, it is possible that Neo Security AntiVirus and other software installed on your computer will conflict.
In order to restore the functionality of your operating system do the following:
- Press the F8 key when the computer just started loading until the boot menu is displayed.
- Select the Safe Mode item and load the operating system.
- Open Neo Security AntiVirus.
- Use the Settings link in the main window and select the Protection section in the program settings window.
- Uncheck Launch Neo Security AntiVirus at startup and click OK.
- Reload the operating system in the regular mode.
After this contact the Technical Support Service through the corporate website of Neo Technology (Services Technical Support). Describe in detail the problem and the circumstances in which this problem occurs.
Make sure that you attach to your question a file containing a complete dump of Microsoft Windows operating system. In order to create this file, do the following:
- Right-click My computer and select the Properties item in the shortcut menu that will open.
- Select the Advanced tab in the System Properties window and then press the Settings button in the Startup and Recovery section.
- Select the Complete memory dump option from the drop-down list in the Write debugging information section of the Startup and Recovery window. By default, the dump file will be saved into the system folder as memory.dmp. You can change the dump storage folder by editing the folder name in the corresponding field.
- Reproduce the problem related to the operation of Neo Security AntiVirus.
- Make sure that the complete memory dump file was successfully saved.
Question. What’s new in Neo Security Antivirus v.2.0?
Neo Security Anti-Virus 2.0 is an essentially new approach to data security. The program's main feature is that it unites and noticeably improves the existing features of all the company's products in one protection solution. The program ensures not only Antivirus protection but protection from unknown threats.
You no longer need to install several programs on a computer to give yourself full protection. You can simply install Neo Security Anti-Virus 2.0.
The multifaceted defense covers all channels for data transmission and exchange. The flexible settings for any program component lets users maximally adapt Neo Security Antivirus to their specific needs. Unified configuration for all the protection components is also built-in.
New Protection Features
- Now Neo Security Antivirus® protects you from known malicious programs and programs that are not yet known as well.
- The Proactive Defense component is the number one advantage of the program. It is built on the analysis of behavior of applications installed on your computer, monitoring changes to the system registry, tracking macros, and fighting with hidden threats.
- Now you can lower the load on your processor and disk subsystems and increase the speed of file scans.
- The scan process now runs in the background while you work.
- Critical areas of the computer which could lead to serious consequences if infected are given their own separate task.
- Protection of mail on the user's computer from malicious programs has been significantly improved. The program scans e-mail sent on these protocols for viruses:
- IMAP, SMTP, POP3, regardless of which mail client you use;
- NNTP (virus scan only), regardless of the mail client;
- Independent of the protocol (including MAPI, HTTP) when using plug-ins for MS Outlook and The Bat!
- Special plug-ins are available for widely used mail clients such as Microsoft Office Outlook, Microsoft Outlook Express, and TheBat! that can configure mail protection directly in the mail client both from viruses.
- The program filters inbound and outbound traffic, traces and blocks threats from common network attacks, and lets you be on the Internet in Stealth Mode.
- The user notification function has been expanded for certain events that arise during program operation.
- The program has an option of scanning traffic, transmitted through protected connection via SSL protocol.
- The program has added self-defense features: protection against unauthorized remote use of the program’s tools, and password-protected program settings.
- You can create a rescue disk.
- The new Neo security Antivirus interface makes the functions of the program simple and easy to use.
- Only updates that you do not yet have are downloaded from the update site. This lowers the download traffic for updates by up to ten times.
- Updates are downloaded from the fastest source.
- The program has an update rollback feature that can return you to the last working version of the threat signatures.
Question. What are the protection components of Neo Security Antivirus v.2.0?
The following protection components provide defense for your computer in real time:
• File Antivirus
• Mail Antivirus
• Web Antivirus
• Proactive Defense
Question. What kind of support features does Neo Security Antivirus v.2.0 have?
Neo Security Antivirus includes a number of support features. They are designed to provide software support in real time, expanding the capabilities of the program and for assisting you as you use it.
• Updates
• Data files
• Rescue disk
• Support
Question. What are the types of threats that Neo Security Antivirus protects my computer from?
There are a vast number of threats that could affect your computer today. This section will go over the threats that Neo Security Suite blocks.
• Worms
• Viruses
• Trojans
• Adware
• Spyware
• Riskware
• Jokes
• Rootkits
• Other dangerous programs
• Some types of online scams
• Intrusive advertising
How do I activate the program?
You can activate the program by installing a license key that Neo Security Antivirus v.2.0. will use to check for a license and to determine its expiration date.
The license key contains system information necessary for the all the program's features to operate and other information:
- support information (who provides the support and where you can obtain it);
- Name, number, and expiration date of your license.
Warning!
You must have an Internet connection to activate the program. If you are not connected to the Internet during installation, you can activate the program later from the program interface.
Depending on whether you have a license key for Neo Security Antivirus or need to obtain one from the Neo Technology server, you have several options for activating the program:
- Activate using the activation code.
- Activate trial version.
- Apply existing license key. Activate the program using Neo Security Antivirus v.2.0 license key file, obtained earlier.
Question. How do I enter an activation code?
To activate the program, you must enter the activation code that was provided when you purchased the program. The activation code must be entered using the Roman alphabet.
Enter your personal information in the lower part of the window: full name, e-mail address, and country and city of residence. This information might be requested to identify a registered user if, for example a key is lost or stolen. In such a case, you can obtain a new license key with the personal information.
Question. How do I get a license key?
The Settings Wizard connects to Neo Technology servers and sends them your registration data (the activation code and personal information), which are inspected on the server.
If the activation code passes inspection, the Wizard receives a license key file. If you install the demo version of the program, the Settings Wizard will receive a trial key file without an activation code.
The file received will be installed automatically to use the program and you will see an activation completion window with detailed information on the license.
If the activation code does not pass inspection, you will see a corresponding message on the screen. If this occurs, contact the software vendors from whom you purchased the program for information.
Question. How do I select a license key file?
If you have a license key file for Neo Security Antivirus v.2.0, the Wizard window will ask if you want to install it. If you do, use the Browse button and select the path for the file (with .key extension) in the standard file selection window.
After you have successfully installed the key, you will see information about the license in the lower part of the window: name of the person to whom the software is registered, license number, license type (full, beta-testing, demo, etc.), and the expiration data for the license.
Question. What is Mail Antivirus?
Neo Security Antivirus includes a special component that protects incoming and outgoing mail from dangerous objects, Mail Antivirus. It loads when the operating system is started and is always running and scans all e-mail on protocols POP3, SMTP, IMAP, MAPI1 and NNTP, as well as secure connections (SSL) for POP3 and IMAP.
By default, e-mail protection is carried out as follows:
- Each e-mail received or sent by the user is intercepted by Mail Antivirus.
- The e-mail is broken down into its parts: the e-mail heading, its body, and attachments.
- The body and attachments of the e-mail (including OLE attachments) are scanned for dangerous objects. Malicious objects are detected using the threat signatures included in the program and with the heuristic algorithm. The signatures contain descriptions of all the malicious programs known to date and methods for neutralizing them. The heuristic algorithm can detect new viruses that have not yet been entered in the threat signatures.
- After the virus scan, the following behavior options are available:
- if the body or attachments of the e-mail contain malicious code, Mail Antivirus will block the e-mail, place a copy of the infected object in back-up, and will try to disinfect the object.
- If the e-mail is successfully disinfected, it becomes available to the user again. If not, the infected object in the e-mail is deleted. After the Antivirus scan, special text is inserted in the subject line of the e-mail, stating that the e-mail has been processed by Neo Security Antivirus.
- If code is detected in the body or an attachment that appears to be malicious but there is no guarantee, the suspicious part of the e-mail is sent to Quarantine.
- If no malicious code is discovered in the e-mail, it is immediately made available again to the user.
Question. How does the Web antivirus work?
Whenever you use the Internet, you subject information stored on your computer to the risk of infection by dangerous programs. They can penetrate your computer when you read an article on the Internet.
Neo Security Antivirus includes a special component for ensuring the security your Internet use - Web Antivirus. It protects information coming to your computer via HTTP and also prevents dangerous scripts from being loaded on the computer.
Warning!
Web Antivirus only monitors http traffic that passes through the ports listed on the monitored port list. A list of ports that are most commonly used for transmitting e-mail and HTTP traffic is included in the program package. If you use ports that are not on this list, add them to it to protect traffic moving through them.
Question. What is the Proactive Protection?
Warning!
There are no Proactive Defense components in this version of the application (Application Integrity Control and Office Guard) for computers running Microsoft Windows XP Professional x64 Edition or computers running Microsoft Windows Vista or Microsoft Windows Vista x64.
Neo Security Antivirus protects you both from known threats and from new ones about which there is no information in the threats signatures. This is ensured by a specially developed component - Proactive Defense.
The reactive technique that Antivirus protection is based on requires that a new threat infect at least one computer and requires time to analyze the malicious code to add it to the threats signatures and to update this database on user computers. By that time, the new threat can incur massive damages.
If analysis of a sequence of actions makes the program suspicious, Neo Security Antivirus takes the action assigned by the rule for that type of activity.
• Changes to the file system
• Modules being imbedded in other processes
• Masking processes in the system
• Changes to certain Microsoft Windows system registry keys.
Proactive Defense tracks and blocks all dangerous operations.
Proactive Defense also tracks all VBA macros executed in Microsoft Office applications.
Question. How do I scan my computer for viruses?
After installation, the program will without fail inform you with a special notice that the computer has not yet been scanned and will recommend that you scan it for viruses immediately.
Neo Security Suite includes a task for a computer virus scan. It is located in the program's main window in the Scan section.
After selecting the task with the name My Computer, you will be able to view statistics for the most recent computer scan in the right-hand part of the main window and task settings: what level of protection was selected and what actions will be taken for dangerous objects.
To scan your computer for malicious programs,
Click the Scan button in the right-hand part of the screen.
As a result, the program will start scanning your computer, and the details will be shown in a special window. When you press the Close button, the window with information on the scan progress will close, although the scan will continue.
Question. How frequently do I have to update my Neo Security?
Keeping protection updated is a prerequisite of reliable protection of your computer. Because new viruses, Trojans, and malicious software emerge daily, it is important to update regularly the application to keep your information constantly protected.
Updating of the application implies that the following components will be downloaded and installed on your computer:
• Threat Signatures and network drivers
• Application Modules
Updates can be downloaded in one of the following modes:
- Automatically. Neo Security Suite checks the update source for updates at specified intervals. During virus outbreaks, the check frequency may increase, and decrease when they are gone. If it finds new updates, Anti-Virus downloads them and installs them on the computer. This is the default setting.
- By schedule. The application is updated in accordance with the specified schedule.
- Manually. You launch the updating procedure manually.
Question. Where do I find general information about the program?
You can view general information on the program in the Service section of the main window.
All the information is broken into three sections:
- Program version, date of last update, and the number of threats known to date are displayed in the Product info section
- Basic information on the operation system installed on your computer is shown in the System info box.
- Basic information about the license you purchased for Neo Security Suite is contained in the License info section.
You can also download the tutorials from our Website.
Question. How do I renovate my license?
Neo Security Suite needs a license key to operate. You are provided with a key when you buy the program. It gives you the right to use the program from the day you purchase it and install the key.
Without a license key, unless a trial version of the application has been activated, Neo Security Suite will run in one update mode. The program will not download any new updates.
If a trial version of the program has been activated, after the trial period expires, Neo Security Suite will not run.
When the license key expires, the program will continue working, except that you will not be able to update threat signatures. As before, you will be able to scan your computer for viruses and use the protection components, but only using the threat signatures that you had when the license expired. We cannot guarantee that you will be protected from viruses that surface after your program license expires.
To avoid infecting your computer with new viruses, we recommend extending your Neo Security Suite license. The program will notify you two weeks prior to the expiration of your license. For two weeks the program will display this message every time you open it.
To extend your license, you must obtain a new activation code. To do so:
Contact the location where you purchased the product and purchase a program license key or activation code.
Or:
Purchase a license key or activation code directly from Neo Technology by clicking the Purchase license link in the license key window. Complete the form on our website. After payment is made, we will send a link to the e-mail address you enter in the order form. With this link, you can download a license key or receive a program activation code.
Neo Technology regularly has special pricing offers on license extensions for our products. Check for specials on the Neo Technology website in the Products → Sales and special offers...
Question. How do I get technical support?
Neo Security Suite provides you without a wide ranger of abilities in answering questions and problems related to program operation. They are all located in Support in the Service section.
Depending on the problem that you need to solve, we suggest that you take advantage of the following technical support services:
Email. soporte@neotechnology.com.mx. You can send a comment on the application, or make a specific question.
Tutorials. This resource is also a separate section of the Neo Technology website and contains the recommendations of Technical Support for using Neo Technology software and answers to frequently asked questions. Try to find an answer to your question or a solution to your problem with this resource.
Help us make this product better. This service is designed for posting comments on program operation or describing a problem that surfaced in program operation. You must fill out a special form on the company's website that describes the situation in detail. In order to best deal with the problem, the Neo Technology specialist will need some information about your computer. You can describe the system on your own or using the automatic collection of information on your computer.
To go to the comment form, use the Send us a bug report or a suggestion link.
Technical Support Service. If you need help with using Neo Security Suite, click the link located in the Local Technical Support box. The Neo Technology website will then open with information about how to contact our specialists.
